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We understand that our customers may have some questions about our services and products before making a purchase. Here are some frequently asked questions with detailed elaborations to help you make an informed decision:
1. Do you offer free shipping on orders within the UK and rest of the world?
Yes, we offer free shipping within the UK for orders of £30 or more and £50 or more for other destinations. For orders below that amount, there is a nominal postage fee of £3.99 and £5.99 that applies in the UK and other destinations respectively.
2. What payment options are available for my purchase?
We offer several payment options, including Paypal, Visa, Mastercard, and Klarna (which allows customers to pay later).
3. Are your accessories handmade?
Yes, some of our accessories are handmade by experienced designers. We also offer a bespoke service where you can collaborate with our designer team to create a unique accessory that suits your personal style or wedding theme.
4. Do you have a return policy?
Yes, we offer a 30-day, no quibble return policy for all items. If you are not completely satisfied with your purchase, please contact us so that we can assist you with the Return Process.
5. Can I find jewellery sets with matching necklaces and earrings on your website?
Yes, we offer a range of high-quality cubic zirconia sets that include matching necklaces and earrings. These sets are carefully crafted to provide a cohesive and elegant look that is perfect for special occasions.
6. What materials are used in your bridal jewellery?
We use various materials in our bridal jewellery, including natural pearls, natural crystal, high-grade cubic zirconia crystal, and gold and white gold plated materials. We carefully select our materials to ensure that they are of the highest quality and will enhance the beauty of our designs.
7. Are your products nickel, lead, and cadmium-free?
Yes, all of our products are nickel, lead, and cadmium-free. We understand that many customers have sensitivities to these materials, and we take great care to ensure that our jewellery is hypoallergenic and safe to wear.
8. Do you offer customization services for bridal accessories?
Yes, our designer teams are happy to help you create a unique and personalized accessory. We can work with you to create a bespoke piece that reflects your personal style, wedding theme, or any other specific requirements you may have. Please contact us to discuss your needs and ideas.
1. Do you offer free shipping on orders within the UK and rest of the world?
Yes, we offer free shipping within the UK for orders of £30 or more and £50 or more for other destinations. For orders below that amount, there is a nominal postage fee of £3.99 and £5.99 that applies in the UK and other destinations respectively.
2. What payment options are available for my purchase?
We offer several payment options, including Paypal, Visa, Mastercard, and Klarna (which allows customers to pay later).
3. Are your accessories handmade?
Yes, some of our accessories are handmade by experienced designers. We also offer a bespoke service where you can collaborate with our designer team to create a unique accessory that suits your personal style or wedding theme.
4. Do you have a return policy?
Yes, we offer a 30-day, no quibble return policy for all items. If you are not completely satisfied with your purchase, please contact us so that we can assist you with the Return Process.
5. Can I find jewellery sets with matching necklaces and earrings on your website?
Yes, we offer a range of high-quality cubic zirconia sets that include matching necklaces and earrings. These sets are carefully crafted to provide a cohesive and elegant look that is perfect for special occasions.
6. What materials are used in your bridal jewellery?
We use various materials in our bridal jewellery, including natural pearls, natural crystal, high-grade cubic zirconia crystal, and gold and white gold plated materials. We carefully select our materials to ensure that they are of the highest quality and will enhance the beauty of our designs.
7. Are your products nickel, lead, and cadmium-free?
Yes, all of our products are nickel, lead, and cadmium-free. We understand that many customers have sensitivities to these materials, and we take great care to ensure that our jewellery is hypoallergenic and safe to wear.
8. Do you offer customization services for bridal accessories?
Yes, our designer teams are happy to help you create a unique and personalized accessory. We can work with you to create a bespoke piece that reflects your personal style, wedding theme, or any other specific requirements you may have. Please contact us to discuss your needs and ideas.
